Your everyday shopping, made better.

Shop Urban Cart respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect information such as your name, email address, phone number, delivery address, date of birth and order details when you shop with us, create an account or contact our support team.

2. How We Use Your Information

Your information may be used to process and deliver orders, provide customer support, manage returns, send important order updates and improve your overall shopping experience.

3. Cash on Delivery

For Cash on Delivery (COD) orders, we use the necessary information to confirm and deliver your order. Payment is collected in cash when the order is delivered to you.

4. Order & Purchase Information

We may retain information about your orders, purchased products, delivery status, returns and customer service requests so we can provide accurate support and maintain your shopping history.

5. Marketing Emails

If you choose to subscribe, we may send you new product announcements, shopping offers, seasonal promotions and other updates. You can unsubscribe from marketing emails at any time.

6. Cookies

We may use essential cookies to support shopping features such as your cart, preferences and website functionality. Optional cookies may help us understand how visitors use the website and improve our services.

7. Sharing Your Information

We do not sell your personal information. We may share necessary information with trusted delivery partners and service providers only when required to fulfil your order or provide requested services.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure. However, no online service can guarantee complete security.

9. Your Privacy Choices

You may choose not to receive promotional communications, update certain personal information or request changes to your communication preferences. Essential order-related communications may still be sent when necessary.

10. Access, Correction & Deletion

You may request access to, correction of, or deletion of eligible personal information we hold about you. For privacy-related requests, please contact us at privacy@shopurbancart.info.

1. Acceptance of Terms

By browsing, accessing or purchasing products from Shop Urban Cart, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Product Information

We make reasonable efforts to keep product names, descriptions, images, sizes and other information accurate. Minor differences in product color or appearance may occur depending on your device or display.

3. Orders & Availability

All orders are subject to product availability and confirmation. We reserve the right to cancel or limit an order if a product is unavailable or if incorrect information is displayed.

4. Pricing

Product prices and offers are displayed on the website at the time of purchase. Prices, discounts and availability may change without prior notice. If a genuine pricing error occurs, we may contact you before processing the order.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible products and serviceable locations. When COD is selected, the customer must pay the order amount in cash to the delivery representative when the package arrives.

6. Shipping & Delivery

Orders are processed for dispatch after confirmation. Delivery times may vary depending on product availability, customer location, courier service and circumstances beyond our control.

7. Returns & Refunds

Eligible products may be returned within the applicable 7–14 days return window from the delivery date. Products must generally be unused and in their original condition, packaging and tags. Refunds are processed according to our Return & Refund Policy.

8. Order Cancellation

Customers may request cancellation before an order is dispatched. Cancellation may not be possible after the order has been shipped. In such cases, the applicable return process may be followed.

9. Customer Responsibilities

Customers must provide accurate name, phone number and delivery information. You are responsible for ensuring that someone is available to receive a COD order at the provided delivery address.

10. Website Use & Liability

You agree not to misuse the website, submit fraudulent orders, attempt unauthorized access or interfere with website security. To the extent permitted by applicable law, our liability relating to an order is limited to the value of that particular order.

Return window: 7–14 days from the date of delivery.

1. Return Eligibility

• Eligible products can be returned within 7–14 days from the delivery date.
• Items must be unused, unwashed and in their original packaging with tags intact.
• Products damaged or incorrectly delivered may also qualify for a return.

2. Non-Returnable Products

• Opened personal-care products are generally non-returnable for hygiene reasons.
• Perishable food and beverages cannot be returned unless they arrive damaged, spoiled or expired.
• Gift cards and activated SaaS products are non-returnable.

3. Return Request

To request a return, contact Shop Urban Cart through the Contact section and provide your Order ID, product details and reason for the return.

4. Return Approval

Our support team will review your request and confirm whether the product is eligible for return. Approved returns will receive further pickup or return instructions.

5. Return Pickup

For eligible returns, our delivery partner may arrange a pickup from the address provided with your order. Pickup timing may vary depending on your location.

6. Product Inspection

Returned products are inspected after they reach our facility. The item must match the condition described in the return request and meet our return eligibility requirements.

7. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, contact us as soon as possible with your Order ID and supporting photos. We will review the issue and provide an appropriate replacement or refund where eligible.

8. Refund Processing

Once your return passes inspection, the applicable refund will be processed within 5–7 business days.

9. COD Refunds

For Cash on Delivery (COD) orders, approved refunds will be issued through an eligible bank transfer or another available refund arrangement confirmed by our support team.

10. Return Conditions

Products that are used, washed, altered, missing original packaging or tags, or otherwise outside the applicable return conditions may be rejected. Return eligibility is determined according to the product category and condition at the time of inspection.